Online Policies


What is a Cookie?

A cookie is a tiny piece of text asking permission to be placed on your computer's hard drive. If you agree, then your browser adds the text in a small file.

If you have set your browser to notify you before accepting a cookie, you will notice that Spartanburg Humane Society requests a cookie to be set on your computer. Its purpose is to let us know when you visit our site. This cookie, by itself, only tells us that a previous Spartanburg Humane Society visitor has returned. It doesn't tell us your e-mail address or who you are. If you want to give us that information later via registration, that's your choice.

Why are Cookies Persistent?

If the web server does not detect a Unique ID for your session, it will generate one and send it to the client in the form of a cookie. So, if you accept the cookie, you only get it once. If you do not accept the cookie, it will try to send you one with every hit until you accept it. This means every page and item on that page you request from Spartanburg Humane Society will come with a cookie request unless you already have one.

Are All Cookies The Same?

No. On the Spartanburg Humane Society site we have two kinds; temporary and log cookies. Temporary cookies are necessary to maintain the user session and tell our server which page to pull up next. The traffic log cookie tells us what pages are being used and which ones aren't. This helps us make improvements to the site to better meet your needs and cut down on pages that don't get used.

So What Does A Cookie Do For Me, The Visitor?

There are several immediate advantages on Spartanburg Humane Society that you can see through the use of cookies. For example, the Spartanburg Humane Society support area retains your service tag number between visits. When you return, you'll notice that the service tag number for your computer is already typed in.

When you are browsing in the store, you can add items to your shopping cart and return several days later to pick up where you left off, with the items still in the cart.

Also, special offers from ad banners and special access areas of the site will soon be easier to use with the cookie technology. Overall, cookies help us give you a better Web site to use, by letting us monitor what's working and what isn't through site traffic analysis. In the future, a cookie may allow you to tell us what information you prefer to read and what you don't. For example, if you're a business customer, we can advise you on content specific to your needs.

Why Do I Need to Know This?

Because we want you to know why we ask you to accept a cookie. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers and future customers, so we respect these concerns.

Spartanburg Humane Society's Privacy Policy

Spartanburg Humane Society respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data with other companies with your consent, as required by law or to protect Spartanburg Humane Society, its customers, or the public, or with companies that help Spartanburg Humane Society fulfill its obligations with you, and then only with partners who share Spartanburg Humane Society's commitment to protecting your privacy and data. At any time you may contact Spartanburg Humane Society with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. Our goal is to ensure the highest levels of security and confidentiality.

Privacy and Data Security

At Spartanburg Humane Society, your right to privacy and data security is a primary concern. That's why, when you visit Spartanburg Humane Society, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site. Visit to learn more about how to protect your privacy on the Internet through a consumer education campaign called Online E-ssentials, developed by the National Consumers League.

Spartanburg Humane Society's Privacy statement discloses the privacy guidelines for the entire domestic Spartanburg Humane Society Web site. The guidelines at this site are applicable only to this domestic Web site. Information submitted solely in a business capacity is not covered by these guidelines.

Spartanburg Humane Society only asks for specific types of personal information

In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you (if applicable):

  1. Register on Spartanburg Humane Society
  2. Request a quote
  3. Place an order
  4. Provide feedback in an online survey
  5. Participate in a sweepstakes or other promotional offer
  6. Request e-mail notification of your order status
  7. Subscribe to a newsletter or a mailing list
  8. Request assistance
  9. Fill out a support request

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer number and service tag number, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time.

Spartanburg Humane Society only uses your personal information for specific purposes

The information you provide will be kept confidential and used to support your customer relationship with Spartanburg Humane Society. Among other things, we want to help you quickly find information on Spartanburg Humane Society and alert you to product upgrades, special offers, updated information and other new products and services from Spartanburg Humane Society. Agents or contractors of Spartanburg Humane Society who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Spartanburg Humane Society. Spartanburg Humane Society may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

In addition, Spartanburg Humane Society may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Spartanburg Humane Society reasonably believes it is necessary to do so to protect Spartanburg Humane Society, its customers, or the public.

You can opt-out of receiving further marketing from Spartanburg Humane Society at any time

Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only Spartanburg Humane Society (or agents working on behalf of Spartanburg Humane Society and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing from Spartanburg Humane Society using any of the contact information below.

Spartanburg Humane Society will not disclose your personal information to any outside organization for its use in marketing without your consent

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Spartanburg Humane Society for the purpose of performing services for Spartanburg Humane Society.

Internet Commerce

The online store at Spartanburg Humane Society is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Spartanburg Humane Society is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption, (please see Spartanburg Humane Society's Store Security page for details on these security measures). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call . It has always been a Spartanburg Humane Society practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Customized Experience

New technologies are emerging on the Internet that help us deliver customized visitor experiences. At Spartanburg Humane Society, we primarily use "cookies" to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using Spartanburg Humane Society. Spartanburg Humane Society has no desire or intent to infringe on your privacy while using the Spartanburg Humane Society site. For more information about these new technologies on Spartanburg Humane Society visit our Cookies page.

Third-Party Sites

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to Spartanburg Humane Society are not covered by this privacy statement.

You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Spartanburg Humane Society cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Children's Privacy (Age 12 and Under)

Spartanburg Humane Society takes children's privacy seriously.

Spartanburg Humane Society does not seek to collect personal information about children through its Web site. Spartanburg Humane Society does not condition a child's participation in an activity on the disclosure of more personal information than is reasonably necessary to participate in the activity.

If we become aware that a person submitting personal information to us through any part of our Web site is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.

Since we do not seek to collect any personal information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honor that request.

Other Web sites

Spartanburg Humane Society's Web sites may contain links to other Web sites that are not operated by Spartanburg Humane Society. Spartanburg Humane Society is not responsible for the privacy practices of the Web sites that it does not operate. Some parts of the Web site may be animated using downloadable applications with Adobe's Shockwave/Flash, make video available through Microsoft's Media-Player, and use Adobe's Free Acrobat Reader. Adobe and Microsoft operate under their own privacy and security policies, and the way they may collect and use information can be further evaluated at: and

Contact Spartanburg Humane Society

Spartanburg Humane Society is the sole operator of the Spartanburg Humane Society Web sites. If you would like to contact us for any reason regarding our privacy practices, please write us at the following address:

Spartanburg Humane Society
150 Dexter Road
Spartanburg, SC 29303
Attention: Privacy

You may also click here and fill out the e-mail form, which will come to the Marketing/PR department.

Spartanburg Humane Society wants to help you keep your personal information accurate

You can request the individual information that Spartanburg Humane Society has collected by submitting a request here.

 Store Security

Providing you with a secure online experience is a high priority of Spartanburg Humane Society's. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded. Your transactions are not only supported by industry-standard data encryption, but also protected by Spartanburg Humane Society's Secure Shopping Guarantee.

Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.

Spartanburg Humane Society Secure Shopping Guarantee

The Spartanburg Humane Society Secure Shopping Guarantee helps to cover you against unauthorized charges on your credit card.

From our experience, we know it is an important factor to have the same confidence when you use your credit card online as you do when you order by phone. That's why we now offer the Spartanburg Humane Society Secure Shopping Guarantee?to help protect you from credit card theft or misuse. Here are the steps we take to help ensure that your purchase is safe with us:

  1. Data encryption. To help protect your credit card number and personal information, we encrypt every order. Encryption is a process by which we use software to scramble your credit card number and personal information in transit to Spartanburg Humane Society.
  2. The Spartanburg Humane Society Secure Shopping Guarantee. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases at Spartanburg Humane Society, Spartanburg Humane Society will cover your liability up to $50 (the maximum you can be held liable for).

Store Security -- Safer Transmissions

Positive identification. The Spartanburg Humane Society Store Web site is registered with site identification authorities to enable your browser to confirm the Spartanburg Humane Society Store's identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided.

Data encryption. If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. The Spartanburg Humane Society Store utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: potentially sensitive information such as your name, address and critically sensitive information like your credit card number Standing behind our security technology, Spartanburg Humane Society also provides the Secure Shopping Guarantee , helping to ensure that you are protected every time you buy online with us. For more details, take a look at this guarantee. If concerned only about the privacy of your credit card information, we encourage you to submit your order electronically without a credit card number and a sales representative will contact you to obtain this information. If you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone or via fax to complete your order. Use your browser's Back button to return to the previous page.

Store Security - Help Protect Yourself

If you use a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater) paying attention to two browser features will decrease the chances for the unintended or fraudulent use of your personal information:

1. Browser security settings.

Your browser security preference settings are your first line of defense to stopping the theft or unwanted viewing of confidential, personal information. The most popular browsers offer you the ability to receive an alert or notification if any of the following happen or are about to occur:

If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at Spartanburg Humane Society, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:

  • changing between secure and insecure transmission modes
  • receiving an invalid site identification for the site to which you are about to transmit
  • sending a transmission over an "open" or unsecured connection

Check the settings of your browser security features to see all the checks that are possible and those that are currently in place.

2. Browser security signals.

The presence of security measures surrounding the entry of data on a web page is identified in several ways for you on your browser:

  • the URL identifying the page will always begin with "https://" versus the normal "http://".
  • a security symbol to indicate operation in a mode that supports secure transmissions
  • A "closed lock" icon is present in the bottom right-hand corner of your Microsoft Internet Explorer browser screen
  • An "unbroken key" icon appears in the lower left-hand corner of the Netscape Navigator browser screen

With these security measures in place, you can also feel confident that every credit card transaction you make at Spartanburg Humane Society is protected by the Spartanburg Humane Society Secure Shopping Guarantee. For more details, take a look at this guarantee. If concerned only about the privacy of your credit card information, we encourage you to submit your order electronically without a credit card number and a sales representative will contact you to obtain this information. If not using a browser with these standard security features, or if you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone or via fax to complete your order.

We hope that once you understand the measures we employ and the steps you can take to protect yourself, you'll be as confident about the security of your transactions and personal information as we are. The end result? When you buy online with Spartanburg Humane Society, you can buy with a measure of confidence.